If you’d prefer not to speak to the police or would like more specific advice, the charities, groups and organisations below can also provide information and support.

Action on Elder Abuse (AEA)
0808 808 8141
www.elderabuse.org.uk
AEA are a national charity working to protect and prevent the abuse of vulnerable older adults.


Alzheimers Society
0300 222 1122
www.alzheimers.org.uk
A national charity providing advice and support for people affected by dementia.


Age UK
0800 169 6565
www.ageuk.org.uk
Provides companionship, advice and support for millions of older adults.


Association of British Travel Agents (ABTA)
020 3117 5599
www.abta.com
The largest travel trade association in the UK with over 1200 members. All ABTA members must follow a strict code of conduct or face a fine or having the membership rescinded.


Citizens Advice Bureau
0345 404 0506
www.citizensadvice.org.uk
Free, independent and confidential advice to help you solve legal, money and other problems.


Financial Conduct Authority (FCA)
0845 606 1234
www.fca.gov.uk
Find and choose a financial advisor, or confirm whether your advisor is authorised.


Financial Fraud Action UK (FFA)
www.financialfraudaction.org.uk
The FFA works together with banks, credit, debit and charge card issuers, and card payment acquirers in the UK to facilitate collaboration within the industry.


Office of the Public Guardian (OPG)
0300 456 0300
The OPG is responsible for protecting people who no longer have the capacity to make certain decisions for themselves.


Online Dating Association (ODA)
www.onlinedatingassociation.org.uk
Dating services with ODA membership abide by a strict code of standards or risk having their membership rescinded.


Royal Mail Scam Mail Helpline
0845 611 3413
Support and advice if you’ve received items by post that you believe to be fraudulent.


The Social Care Institute for Excellence (SCIE)
020 7024 7650
www.scie.org.uk
An independent charity working with adults, families and children’s social care and social work services across the UK to share knowledge about what works.


Society of Ticket Agents and Retailers (STAR)
0190 423 4737
www.star.org.uk
A leading, self-regulatory body for the entertainment ticketing industry in the UK, offering advice, information and dispute resolution services.


The Mailing Preference Service (MPS)
020 7291 3300
www.mpsonline.org.uk
A free service supported by Royal Mail enabling UK customers to remove their name and home address from mailing lists used by the industry.


The Silver Line
0800 470 8090
www.thesilverline.org.uk
Free, 24-hour, confidential helpline providing friendship, information and advice to older people.


The Telephone Preference Service (TPS)
0800 398 893
www.tpsonline.org.uk
Free service for recording your preference not to receive unsolicited sales or marketing calls.

Get help or report a scam

If you think you’ve uncovered a scam, have been targeted by a scam or fallen victim to fraudsters, find out how to report it here.

Reporting crime, including fraud, is important. If you don’t tell the authorities, how do they know it has happened and how can they do anything about it? Remember, if you are a victim of a scam or an attempted scam, however minor, there may be hundreds or thousands of others in a similar position. Your information may form part of one big jigsaw and may be vital to completing the picture.

For more information on the varying types of fraud, download our popular books: